At HOLLOWSPAWNTRAIL, we value clarity, fairness, and customer satisfaction. This policy outlines eligibility, timelines, and procedures for returns and refunds.
Items must be unused, unwashed, and in original condition with all tags and packaging intact.
Proof of purchase such as order confirmation or receipt is required for all returns.
Products must be returned in protective packaging to prevent transit damage.
Standard returns must be requested within 30 calendar days from the delivery date.
Items received damaged or defective must be reported within 7 days of receipt.
Refunds are processed within 5–10 business days after inspection and approval.
Late return requests may be declined at the sole discretion of HOLLOWSPAWNTRAIL.
Email our support team with your order number and reason for return.
Receive return authorization instructions and shipping details.
Ship the item back and await inspection confirmation and refund processing.
“Returns are handled with transparency and efficiency — because trust is the foundation of every purchase.”
Final sale items marked as non-returnable at the time of purchase.
Personalized or custom-made products.
Items showing signs of wear, alteration, or damage not caused by transit.
For all return and refund inquiries, please contact our support team:
Email: support@hollowspawntrail.com
Response Time: Within 1–2 business days